Return & Refund Policy

If you’re not satisfied with your purchase, we’re here to help.

Eligibility

Items should be in original condition with all accessories/manuals unless defective. Certain categories (e.g., hygiene-sensitive items, consumables) may have special conditions if opened — email us for guidance.

How to Start a Return

1. Email support@mauvis.be with your order number and reason for return.
2. We’ll provide authorization and the correct return instructions/label.
3. Pack securely and include your order number inside the parcel.

Refunds

After we receive and inspect your return, we’ll notify you by email. Approved refunds are issued to the original payment method. Bank processing times can vary.

Damaged or Incorrect Items

Contact us within 7 days of delivery with photos/video, and we’ll arrange a replacement, repair, or refund.